Refund Policy:

At My Braids Party by Arnaud, we are committed to delivering magical and stress-free birthday experiences. To ensure clarity and fairness, please read carefully our refund and rescheduling terms.

1. Cancellations & Rescheduling

  • More than 14 days before the party date → 95% refund (5% kept for processing and bank fees).

  • Between 7 and 13 days before the party date → 75% refund.

  • Between 2 and 6 days before the party date → 50% refund.

  • Same-day cancellation (24 hours or less) → 25% refund.

In case of illness, emergency or exceptional circumstances (including Covid-related issues), we offer one free rescheduling within 30 days of the original event, subject to availability.

2. If We Are Unable to Attend

If you’ve made a payment but we are unable to deliver the service on your chosen date, we will issue a full refund. You will be informed as early as possible should this occur.

3. Refund Process

All refund requests must be sent by email to contact@mybraidsparty.ch .

Refunds will be processed using the same method as the original payment:

  • Credit card: within 2–3 business days.

  • Bank transfer: within 5 business days.

4. Non-Refundable Cases

Refunds cannot be issued in the following situations:

  • Cancellations or changes less than 48 hours before the event.

  • No-shows or lack of notice regarding cancellations.

  • Events that have already taken place.

  • Adjustments to packages after the event. Once the party has taken place, the package and pricing cannot be modified, regardless of actual attendance or number of hairstyles completed.

5. Packages & Attendance

  • The base package covers up to 10 children.

  • If more than 10 children are attending, parents must select and pay for extra children at checkout.

  • The base package is not calculated per child.

  • The package price remains unchanged if:

    • Fewer children attend than originally booked,

    • Not all children are styled within the timeframe,

    • Activities are adapted or shortened to fit the agreed duration.

6. Confirmation of Final Numbers

  • The final number of children must be confirmed at least 7 days before the event.

  • Any reduction in attendance after this deadline or on the day of the party does not entitle the client to a refund.

  • If additional children are present on the day but were not booked in advance, they will only be included if time allows and upon immediate payment of the extra child fee.

7. Travel & Out-of-Zurich Bookings

  • Our packages are designed for Zurich and its close surroundings.

  • Events outside Zurich incur additional fees, which are part of the final package price.

  • These fees are non-refundable after the event, even if the duration on site is shortened.

8. Policy Updates

My Braids Party by Arnaud reserves the right to update this policy at any time, without prior notice. Any changes will be effective immediately and published on our website.

My Braids Party by Arnaud
c/o Impact Hub Zürich AG
Sihlquai 131, 8005 Zürich
contact@mybraidsparty.ch 

UID: CHE-277.730.057
CH Number: CH-020.1.073.399-3